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Career change resume example

A career change resume example that leads with transferable capabilities and measurable outcomes before old job titles.

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Career change

Lead with transferable capabilities and measurable outcomes before older title-specific details.

Devon Okafor

Remote | devon.okafor@example.com | (914) 555-0187 | linkedin.com/in/devon-okafor-example

Summary

Restaurant general manager moving into customer success and account management after eleven years running high volume dining rooms in the city and its suburbs. Already doing the job under a different title: retention, upsell, escalations, staffing, and weekly numbers reviews with owners. Finished the Salesforce Administrator certificate in 2026 and now managing renewals for a 40 account book at a SaaS startup.

Transferable Capabilities

Retention and renewals: kept regular guest return rate above 60 percent for five straight years and now run a renewal pipeline with a 92 percent save rate.

Revenue ownership: grew a 2,400,000 dollar location by 18 percent in two years through menu pricing, events, and catering accounts.

Escalation handling: resolved guest and vendor disputes daily, the same skill that closes a churn risk before it reaches a cancel request.

Team leadership: hired, trained, and scheduled crews of 35 with turnover well below the industry average.

Tools: Salesforce, HubSpot, Zendesk, Google Workspace, Excel, Toast, OpenTable.

Measurable Outcomes

  • Recovered 14 at risk accounts in the first quarter by calling every low usage customer within 48 hours of the alert
  • Built a Salesforce dashboard that shows renewal dates 90 days out so nothing lands as a surprise
  • Wrote onboarding checklists that cut time to first value from three weeks to nine days

Experience

Brightline Software | Customer Success Associate | January 2026 to present

  • Own renewals and expansion for 40 small business accounts worth 380,000 dollars in annual revenue
  • Run weekly health reviews in Salesforce and flag accounts trending toward churn
  • Partner with sales on upsell conversations and hand off qualified expansion leads

Avenue Trattoria Group | General Manager | March 2018 to December 2025

  • Ran two locations with 35 staff and 2,400,000 dollars in combined annual sales
  • Launched a catering program that added 210,000 dollars in its first year through local business accounts
  • Cut food cost four points through vendor renegotiation and weekly inventory audits

Riverdale Bistro | Assistant Manager | June 2014 to February 2018

  • Managed front of house scheduling, guest complaints, and nightly cash reconciliation
  • Trained 20 new servers on the point of sale system and the upsell script

Education and Certifications

Salesforce Certified Administrator | 2026.

Westchester Community College | Associate in Applied Science, Hospitality Management | 2014.

Build yours with this shapeRead the full guide

Other shapes: Career starterSales and client successTechnicalOperations and project deliveryLeadership and executive

Why this shape

A career change resume has one job: stop the reader from filing you under your old title. Transferable capabilities and measurable outcomes go above the work history so the first screen reads like the role you want, and the older titles become supporting evidence instead of the headline.

What to lead with

Lead with the capabilities the new role buys, each one backed by a number from the old one. Retention, revenue ownership and escalation handling are the same muscles whether the customer was a dinner table or a software account.

Build yours next

Give Resume Genie your existing resume and the posting for the role you are moving toward, and the resume rewrite reorders your history as a job specific resume with claims only from your own profile. CareerWell maps the career path first, including the income gap between where you are and the salary the new lane pays.