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Resume examples · Sales and client success

Sales and client success resume example

A sales and client success resume example that leads with relationships, revenue, retention and customer outcomes.

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Sales and client success

Lead with relationship, revenue, retention, upsell, problem solving, and customer outcomes that are actually supported.

Priya Raman

Remote | priya.raman@example.com | (347) 555-0119 | linkedin.com/in/priya-raman-example

Summary

Account executive and client success lead with nine years selling and renewing B2B software to NYC area businesses. Closed 4,100,000 dollars in new business over the last three years while keeping a 94 percent gross retention on a 120 account book. Known for turning a support ticket into an expansion conversation and for forecasts that land within five percent.

Relationships and Revenue

  • Quota attainment of 112 percent, 118 percent, and 107 percent over the last three fiscal years
  • Grew a mid market territory from 1,300,000 dollars to 2,600,000 dollars in annual recurring revenue
  • Manage relationships with 120 accounts including 14 named enterprise logos in finance and healthcare

Retention and Customer Outcomes

  • Held gross retention at 94 percent and net retention at 121 percent through quarterly business reviews
  • Recovered 22 churn flagged accounts in one year by pairing product training with usage based check ins
  • Cut average escalation time to resolution from six days to two by building a shared Zendesk to Salesforce handoff

Experience

Northline Analytics | Senior Account Executive and Client Success Lead | April 2022 to present

  • Own full cycle sales for mid market accounts across the tri state area from first call to renewal
  • Run quarterly business reviews for the top 30 accounts and document outcomes in Salesforce
  • Coach two associates on discovery calls and objection handling, both now above quota
  • Tools used daily: Salesforce, Gong, Outreach, LinkedIn Sales Navigator, Zendesk, Excel

Metro Payroll Solutions | Account Manager | August 2018 to March 2022

  • Managed 85 small business payroll accounts worth 900,000 dollars in annual revenue
  • Increased add on adoption from 31 percent to 58 percent through structured onboarding calls
  • Won back 17 lapsed clients with a targeted campaign built in HubSpot

Citywide Office Supply | Inside Sales Representative | June 2016 to July 2018

  • Booked 25 discovery calls a week and converted 30 percent into first orders
  • Exceeded monthly targets 20 of 24 months and earned rookie of the year

Education

Baruch College | Bachelor of Business Administration, Marketing | 2016.

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Why this shape

A sales resume is read by someone who lives on a pipeline. Relationships, revenue and retention are the first three things they look for, so the resume opens with quota attainment, book size and retention rates before a single employer name appears.

What to lead with

Lead with three years of attainment in one line, then the retention and expansion numbers that prove the accounts stayed. Every bullet under a job carries a percentage, a dollar figure or a count, because a sales screener skips anything that does not.

Build yours next

Paste a sales posting into Resume Genie and it builds the resume for job posting language, then the cover letter generator writes the note that opens the door. The NYC salary data in CareerWell tells you whether the on target earnings on that posting are worth the swipe.